Delivery time 📦 | MEDIAFIX UK

Standard processing times are around 2-4 weeks from the moment your media arrive at MEDIAFIX.
During periods of particularly high demand, processing times for some orders may be longer, up to a maximum of 6 weeks. The duration depends on the quantity, the type of media, the desired quality and the additional services selected.

Please note: We’ll keep you updated on your order status via email.

Priority service

Would like your media digitised more quickly? Choose our Priority service to have your media digitised as quickly as possible.

Media	Priority service
Internal processing time*	10 working days
Photo media Slides, photos, negatives, special formats	5p/item
Video and audio media Super 8, video tapes, audio cassettes, audio reels	£5.00/item

*Working days are Monday to Friday. The processing time refers to the period from when we receive your media to when we hand it over to DHL. Please also allow additional time for the delivery of both your original and digitised media..

Delivery after payment

Once your order is complete, you’ll receive an email with your invoice.
You can choose to pay by PayPal or bank transfer.

Please note: your order will be dispatched once we’ve received your payment.

Maximum quantities and additional options

Please note the following maximum quantities for the digitisation of analogue media:

Media type	Max. quantity Priority service
35mm slides and negatives	5,000
Photo prints	4,000
Video tapes, except Betamax	40
Cine films, Super 8 and Standard 8	25
Hasselblad scans up to 5,000 dpi	1,200
Audio cassettes and audio reels	20

The stated maximum quantities apply to the digitisation of the standard formats of the respective products and when booking the following additional services:

Compressed air cleaning
Post-processing (for photo media only)
Resorting from boxes or magazines of various types
Digital dust and scratch removal for cine films

Other additional services and the digitisation of photo albums are available on request when booking the Priority service. For more information, please contact our customer service team on 020 3904438-0.

Frequently asked questions about our delivery times

When do the delivery times begin?

The delivery times begin on the day your media arrive at MEDIAFIX.

Can I speed up the processing?

Yes, it’s possible in some cases. Just get in touch with our customer service team or select the Priority service when placing your enquiry.

Will I receive updates on the status of my order?

Yes, you will receive automatic email updates on the status of your order.

How can I send in my order?

Simply send your analogue media to our logistics centre by post.

Still have questions?
Send us an enquiry using the form or contact us by phone. You can reach us from Monday to Friday: 9.00 a.m. - 6.00 p.m. on 020 3904438-0.