Our quality guarantee

Find out more about our 10 commitments

Since our foundation, MEDIAFIX’s only goal has been to save the memories full of emotion and history captured on analogue photos and tapes. We make digitisation accessible to everyone and are committed to offering the highest quality at the best price.

Our ambition has enabled us to digitise more than 206 million minutes of photos and film. Over the years, we have optimised our systems to meet the high demands of our private and professional customers. The following points illustrate how our team works every day to ensure the best quality.

Your valuable films and photos are handled with the greatest care

We treat your original media with care and respect. We maintain the order in which you provide your media. If required, we take over the labeling of your media for the digital folders and files.

Digitisation for every budget

At MEDIAFIX you have a wide choice and can adapt your digitisation project to your budget. Only choose the options you really need.

We guarantee you the lowest price

Thanks to our unique, self-developed technology, we can offer high-quality scans with a best price guarantee. If you find a cheaper offer elsewhere, please contact us.

Quality controls for all orders

After digitisation, a quality manager checks each order before we pass it on to you. This is how we ensure that we offer you the best quality.

Answering your questions with a smile

Our customer service team consists of friendly and helpful experts. We are available to discuss your digitisation project together, both by phone and email.

We respect the privacy of your photos and films

Data security is important to us. We do not store your images and videos for a long period of time. Six weeks after completion of your order, we automatically delete the digital files from our servers.

We consider your requirements

Even with the highest requirements, our customer service puts its expertise at your service to find solutions together. We are there for you with questions before, during or after the digitisation process.

We are sustainable

We use as much recycled packaging as possible to pack orders and avoid unnecessary waste. We also digitise your media with 100% green electricity and power our building with renewable energy sources.

We put our employees at the centre of everything we do

Management and staff representatives work together on a daily basis to ensure open dialogue and fair conditions for both sides. At MEDIAFIX we share a passion for photography and film and strive for the same goals.

Well-being in the workplace is important to us

We strive to provide pleasant working conditions by promoting work-life balance, with flexible working hours and locations, and spacious and bright rooms. Our employees have access to affordable sports facilities and healthy, balanced meals with locally produced ingredients. We encourage mutual help, creativity and listening to each other. For more information, see our philosophy.